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the benefits

Successful introduction of IT Service Management with ITIL® should deliver the following benefits:

  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of  IT
  • Improved delivery of third party services through the specification of ITIL®
  • Improved morale of service delivery and recipient staff
  • Increased competence, capability and productivity of IT staff
  • Increased staff retention
  • Reduced cost of training
  • Improved systems/ applications availability
  • Reduced cost/ incident
  • Reduced hidden costs that traditionally increases substantially the TCO
  • Better asset utilization
  • A clear business differentiator from competitors
  • Closely aligned to commercial business services and products
  • Greater visibility of IT costs
  • Greater visibility of IT assets
  • A benchmark to measure performance against in IT projects or services
  • Reduced cost of recruitment and training - hiring ITIL® qualified people is easier

Importance of ITIL® 2011
The ITIL® service delivery standard has grown to become the most widely accepted service delivery standard in the world. One of the major reasons for this is that it is the only standard which closely links IT strategy to business strategy and provides clear and predictable processes wherein lasting value is created for business investments in IT.

The IT landscape has been undergoing a rapid transition over the last 2 decades which has meant that ITIL® processes have also needed to evolve to account for the current business reality.V3 marks a huge evolutionary change over V2 which makes it very important to know about the same. Any IT professional who is “IT responsible” in his job profile in any way needs to have a firm grounding in ITIL® processes and the Foundation examination helps him do just that. It introduces the fundamental building blocks of ITIL® which once understood will give him the required impetus and confidence to proceed ahead and understand the individual areas in greater detail as per his need.

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| Executive Briefing-The Benefits of ITIL® | ITIL® Certification Training Schedules


Multimatics is an ATO-Affiliate of Quint Wellington Redwood, the Global ATO of APMG International, the Official Examination Institute appointed by AXELOS, the product owner and accreditor of ITIL®, PRINCE2® and Management of Risk® certification programs. Multimatics is authorized to deliver the full suite of ITIL®, PRINCE2®, M_o_R®, COBIT® 5and ISO/IEC27001® training and certification in Indonesia.

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